Return Policy

Refunds. All refunds are evaluated on a case-by-case basis for products purchased directly from RxPrep. One case has no bearing on another. Refund amounts determined by RxPrep are final.
  1. NAPLEX.
    1. Course Book. NAPLEX Course Books are eligible for return if the Course Book is brand-new and untouched, and was purchased within 30 days of the refund request.
      1. Purchases made through the RxPrep website. All requests for Course Book returns must first be sent to RxPrep Support at support@rxprep.com, or by clicking the “Contact Us” tab on the RxPrep website. A customer support specialist will review your request, and if the criteria have been met, return instructions will be provided. Refunds are processed when the NAPLEX Course Book has been received at the office. Please note: all RxPrep Course Books are packaged and distributed by Amazon. If the Course Book was ordered on the RxPrep website, do not return it to Amazon. Course Books ordered through the RxPrep website must be shipped to the RxPrep office. We are not able to process refunds for Course Books that are returned to Amazon.
      2. Purchases made through Amazon.com. If the Course Book was purchased through Amazon, please log into your Amazon account to request a refund authorization. Please note: if you are not sure where to return your Course Book, please check your original receipt to see if your purchase was made through Amazon or the RxPrep website.
      3. Course Books obtained through a school, employer, or group organization. If you need to return a Course Book received from your school, employer or group organization, please contact them directly.
    2. Online Course. Refunds for the NAPLEX Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has accessed more than one online Video Lecture or has attempted any of the Test Banks. A 10% administrative cost is deducted with the Online Course refund. If the NAPLEX Course Book and Online Course were purchased as a bundle, and the Course Book is in brand new and untouched condition, the NAPLEX Course Book can be returned for a refund. Otherwise, the cost of the NAPLEX Course Book ($188) will be deducted from the refund total of the NAPLEX Online Course.
  2. Law Products.
    1. CPJE or MPJE Course Manual. If the CPJE or MPJE Course Manual is in brand new and untouched condition, the Course Manual can be returned for a refund. Otherwise, the cost of the CPJE and/or MPJE Course Manual ($24.50) will be deducted from the refund total of the CPJE and/or MPJE Online Course.
    2. CPJE or MPJE Online Course. Refunds for the MPJE or CPJE Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has viewed more than one Video Lecture; attempted any of the Test Banks; or, for the MPJE Online Course only, viewed 5 or more flashcards from the chosen state-specific flashcard deck.
    3. MPJE Online State-Specific Flashcard Add-Ons. Additional flashcard decks may be purchased if the MPJE Online Course has been purchased within the last two years (beginning from the date of the original MPJE purchase). Users may purchase as many flashcard decks as needed. Refunds are only eligible within 10 days and only if our records indicate that no more than 5 flashcards have been accessed.