Terms and Conditions

These Terms and Conditions of Use (“Terms”) are a contract between you and RxPrep which governs your access to and use of any RxPrep website, content, products and/or services made available through RxPrep (collectively, the “Site”). RxPrep, Inc. ("RxPrep", "we" or "us") is the owner of the RxPrep Site. The RxPrep Site contains information, including without limitation, all text, graphics, photographs, graphs, sounds, data, images, audio, video, page headers, software (including HTML and other scripts), buttons and other icons, and the arrangement and compilation of this information (collectively, the "Information") that is either owned or licensed by RxPrep. Please read these Terms carefully before accessing and using the Site

  1. Terms of Use.
    1. Acceptance of Terms. By accessing and/or using the Site, you accept and agree to be bound by these Terms, just as if you had agreed to these Terms in writing.
    2. If you do not agree to these Terms, do not use the Site.
    3. Amendment of Terms. RxPrep may amend the Terms from time to time. Unless RxPrep provides a delayed effective date, all amendments will be effective upon posting of such updated Terms. Your continued access to or use of the Site after such posting constitutes your consent to be bound by the Terms, as amended.
  2. License. RxPrep grants you a non-exclusive and non-transferable license to use the RxPrep Site. You may not download to hard copy individual pages of the site for your personal reference. The videos and test banks are available on portable devices for viewing and test taking purposes only. The Information contained on the Site may not be transferred to, shared with or disseminated with anyone for any purpose, including for personal profit, to facilitate unfair competition with the RxPrep Site, or for any purpose that is inappropriate or unlawful under applicable United States or international law or otherwise in violation of these Terms. RxPrep reserves all rights, including but not limited to, intellectual property rights not expressly granted to you. The license is for your individual use only and cannot be sold or transferred unless separately, and explicitly authorized in writing by RxPrep. Further, you may not rent, lease, sublicense, distribute, transfer, copy, reproduce, publicly display, publish, adapt, modify, create derivative works, store or time-share the RxPrep Site, any part thereof, or any of the Information received or accessed therefrom, to or through any other person or entity.
  3. Restrictions. Notwithstanding the foregoing, you may not resell, redistribute, broadcast or transfer the Information, or use the Information in a searchable, machine-readable database or file except through authorized access to the RxPrep Site. Unauthorized access to the Site is strictly prohibited. You agree to use the Site and Information for lawful purposes only. You agree not to post or transmit any information through the RxPrep Site which (i) infringes the rights of others or violates their privacy or publicity rights, (ii) is unlawful, threatening, abusive, defamatory, libelous, vulgar, obscene, profane, indecent or otherwise objectionable, (iii) is protected by copyright, trademark or other proprietary right without the express written permission of the owner of such right, (iv) contains unauthorized or malicious software such as viruses. You shall be solely liable for any damages resulting from your infringement of any copyright, trademark or other proprietary right, or any other harm caused by your use of the RxPrep Site or Information.
  4. Reporting Violations. Any unauthorized usage by and/or resulting from you or your actions will be reported to your school (if applicable) and/or to the state board for licensed personnel (if applicable). If RxPrep has found that passcodes have been shared with anyone else the access will be revoked effective immediately and no reimbursement will be made.
  5. Disruption of Service.
    1. NAPLEX. If your studies have been interrupted on either the NAPLEX Test Bank or NAPLEX Online Course, notify the office by email at support@rxprep.com and we will place your account on hold. We are not able to credit back or extend online access that has not been used retrospectively; thus, please notify us at the time that your studies are interrupted. You may place your account on hold for up to 30 days a maximum of two (2) times. Service will be reinstated with the same number of days remaining when you notify the office by email at a later date.
    2. Law Products. The MPJE Online Course and CPJE Online Course are not eligible for holds at any time.
  6. Clinical Support. Students with a current Online Course subscription have access to clinical support, up to 5 questions, per calendar month, for the NAPLEX Online Course as well as the MPJE and CPJE Online Courses. Please note that clinical support is not provided for states or U.S. territories beyond the state-specific information selected with the original purchase of the MPJE Online Course. Students will receive responses from pharmacists via email, or by phone, at the discretion of the instructor. Email responses are used as the sole means of response between March 1 – June 30th each year. If a student with clinical support requires assistance throughout the day, the student should collect the questions and send one email at the end of the day. This will enable the pharmacists to respond to all requests in a timely manner.
  7. User Security Obligations. You agree to make reasonable efforts to ensure that no one other than you, (the “Authorized User”) obtains access, electronically or otherwise, to this site with your login credentials. In the event that you have reason to believe that someone has obtained unauthorized access to this site, you agree (i) to notify RxPrep at support@rxprep.com within 24 hours of all information in your possession regarding such potential unauthorized access, (ii) to take reasonable action to resolve the unauthorized access, and (iii) to cooperate with RxPrep in eliminating the unauthorized access. Your liability for unauthorized access is limited so long as you, the Authorized User, has not willfully breached the limitations on your license.
  8. Termination. Subject to the foregoing, your license to use the Site will continue for the term of your subscription, provided that you have complied with these Terms. Note that access expires when the day begins; for example, if access expires on March 15, 2019 the access ends after midnight on March 14, 2019. RxPrep reserves the right to terminate, restrict, or suspend your access to the Site at its discretion upon written notice, as provided herein. RxPrep reserves the right, at its sole discretion to tender a prorated refund of any fees paid for the license. Upon any termination, RxPrep may immediately deactivate your account and all related information and/or bar any further access to your account information and the Site.
  9. Modification of Subscription.
    1. NAPLEX. Users may change the 12-month NAPLEX Online Course subscription to the shorter, 6-month access within 30 days of purchase. At such time, a $200 refund minus a 10% administrative cost will be provided via the card used for the original payment. The NAPLEX Test Bank purchased individually is not eligible for subscription modifications. Reduced access or extensions cannot be changed retroactively. Please select the duration of the NAPLEX Test Bank carefully.
    2. Law Products. Users may change the 6-month MPJE or CPJE Online Course subscription to the shorter 3-month access within 30 days of purchase. At such time, a $50 refund minus a 10% administrative cost, will be provided via the card used for the original payment.
  10. Refunds. All refunds are evaluated on a case-by-case basis for products purchased directly from RxPrep. One case has no bearing on another. Refund amounts determined by RxPrep are final.
    1. NAPLEX.
      1. Course Book. NAPLEX Course Books are eligible for return if the Course Book is brand-new and untouched, and was purchased within 30 days of the refund request.
        1. Purchases made through the RxPrep website. All requests for Course Book returns must first be sent to RxPrep Support at support@rxprep.com, or by clicking the “Contact Us” tab on the RxPrep website. A customer support specialist will review your request, and if the criteria have been met, return instructions will be provided. Refunds are processed when the NAPLEX Course Book has been received at the office. Please note: all RxPrep Course Books are packaged and distributed by Amazon. If the Course Book was ordered on the RxPrep website, do not return it to Amazon. Course Books ordered through the RxPrep website must be shipped to the RxPrep office. We are not able to process refunds for Course Books that are returned to Amazon.
        2. Purchases made through Amazon.com. If the Course Book was purchased through Amazon, please log into your Amazon account to request a refund authorization. Please note: if you are not sure where to return your Course Book, please check your original receipt to see if your purchase was made through Amazon or the RxPrep website.
        3. Course Books obtained through a school, employer, or group organization. If you need to return a Course Book received from your school, employer or group organization, please contact them directly.
      2. Online Course. Refunds for the NAPLEX Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has accessed more than one online Video Lecture or has attempted any of the Test Banks. A 10% administrative cost is deducted with the Online Course refund. If the NAPLEX Course Book and Online Course were purchased as a bundle, and the Course Book is in brand new and untouched condition, the NAPLEX Course Book can be returned for a refund. Otherwise, the cost of the NAPLEX Course Book ($199) will be deducted from the refund total of the NAPLEX Online Course.
    2. Law Products.
      1. CPJE or MPJE Course Manual. If the CPJE or MPJE Course Manual is in brand new and untouched condition, the Course Manual can be returned for a refund. Otherwise, the cost of the CPJE and/or MPJE Course Manual ($24.50) will be deducted from the refund total of the CPJE and/or MPJE Online Course.
      2. CPJE or MPJE Online Course. Refunds for the MPJE or CPJE Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has viewed more than one Video Lecture; attempted any of the Test Banks; or, for the MPJE Online Course only, viewed 5 or more flashcards from the chosen state-specific flashcard deck.
      3. MPJE Online State-Specific Flashcard Add-Ons. Additional flashcard decks may be purchased if the MPJE Online Course has been purchased within the last two years (beginning from the date of the original MPJE purchase). Users may purchase as many flashcard decks as needed. Refunds are only eligible within 10 days and only if our records indicate that no more than 5 flashcards have been accessed.
  11. Renewals
    1. NAPLEX. The NAPLEX Online Course and Test Bank are not eligible for renewals at any time.
    2. Law Products. The MPJE Online State-Specific Flashcard Add-Ons are ineligible for renewals. If additional access is required, users must re-purchase the flashcard deck. At the end of your subscription period for the MPJE and/or CPJE Online Course, your right to use and access the licensed materials will expire automatically unless you renew under RxPrep’s current terms and conditions. A renewal will allow you to work on existing Video Lecture, Test Bank, and the MPJE online flashcard deck selected with the initial purchase for a preset extended period. Renewals are offered as a continuation to a current subscription term but not for later use after this term has expired. You must renew the subscription prior to its expiration date or within 7 days from the expiration date. This agreement and your right to use the licensed materials will also terminate at RxPrep's sole discretion if you fail to comply with any terms or conditions. The Video Lecture and Test Bank information will not be reset (deletion of test/performance/usage information) during the subscription period. A renewal is an extension of time to continue accessing an active subscription, and it will not start the subscription over, provide a reset, or grant access to additional questions that were not previously accessible. Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the date of purchase, and cannot be deferred in any way to start at a later date/time. Except as otherwise provided in this agreement or at the sole discretion of RxPrep, no full refunds will be allowed. RxPrep reserves the right to refuse a refund if the user is found to be in violation of Terms and Conditions or acting against RxPrep’s interest.
      1. Renewal Modifications. Renewal modifications are only considered for renewals of more than 30 days. Refund amounts are based on the number of days elapsed since the subscription start date. The refund amount will be based on a renewal modified to the closest duration by deducting the applicable difference in renewal fee. A 10% administrative fee is applied to any modifications to renewals. After 45 days, renewals are ineligible for modifications. MPJE and CPJE Renewals are not eligible for returns. See table below for renewal modification details:

        Original Renewal Purchase → Renewal Modification → Request to Modify
        90-Day Renewal 60-Day
        Within 45 days of purchase
        Within 30 days of purchase
        60-Day Renewal 30-Day Within 30 days of purchase
        30-Day Renewal N/A N/A
  12. Eligibility; Registration Information and Password; Site Access.
    1. Eligibility Criteria. The availability of all or part of our Site may be limited based on geographic location, or other criteria as RxPrep may establish from time to time. You understand and agree RxPrep may disallow you from subscribing to RxPrep or may terminate your subscription at any time based on these criteria. For example, you must be 18 years of age or older to use this Site or to purchase an RxPrep subscription. BY USING THE SITE, YOU REPRESENT THAT YOU ARE A RESIDENT OF THE UNITED STATES, THAT YOU ARE AT LEAST 18 YEARS OLD. THOSE WHO CHOOSE TO ACCESS THE SITE DO SO AT THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH ALL LOCAL RULES INCLUDING WITHOUT LIMITATION, RULES ABOUT THE INTERNET, DATA, EMAIL OR OTHER ELECTRONIC MESSAGES, OR PRIVACY.
    2. Account Information. You agree that the information you provide to RxPrep at registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account.
  13. Privacy and Consent to Share Certain Information. The RxPrep Privacy Policy is hereby incorporated into these Terms by reference. When you access content on the Site, we collect information, including, but not limited to, information about the practice tests completed, progression through RxPrep material, and lectures you have watched. Information concerning your usage of our site and your progress using our study materials ("User Performance Information") may be disclosed to third parties such as educational institutions, professors, and product development partners for a variety of purposes, including, monitoring and analyzing practice test responses, and the development of new products and services. To the extent an educational institution (e.g., your school) collects and maintains User Performance Information, that information may be considered an educational record under the Family Educational Rights and Privacy Act ("FERPA"), 20 USC § 1232g. If so, you may have certain rights of access and confidentiality to those educational records, if any, as a student of that institution. By accessing and using RxPrep services, you consent to allow free exchange of User Performance Information between RxPrep and your educational institution. Please see the Privacy Policy, available on the RxPrep website, for more information.
  14. Ownership; Proprietary Rights. The RxPrep website is owned and operated by RxPrep. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Site provided by RxPrep (“Materials”) are protected by the copyright, trade dress, patent, and trademark laws of the United States and other countries, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All Materials contained on the Site are the copyrighted property of RxPrep or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to RxPrep or its affiliates and/or third-party licensors. Except as expressly authorized by RxPrep, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials.
  15. Notice. Except as explicitly stated otherwise, legal notices will be served, with respect to RxPrep, on RxPrep’s registered agent, and, with respect to you, to the email address you provide to RxPrep during the registration process. Notice will be deemed given twenty-four (24) hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, RxPrep may give you legal notice by mail to the address provided during the registration process. In such case, notice will be deemed given three (3) days after the date of mailing.
  16. Copyright, Patent and Trademark Notice. Copyright 2014-2020 RxPrep, Inc. All rights reserved. The RxPrep Site and Information is the valuable, exclusive property of RxPrep or its licensors and nothing in these Terms and Conditions shall be construed as transferring or assigning any such ownership rights to you or any other person or entity. The Information is protected by contract law and various intellectual property laws, including domestic and international copyright laws. Except as expressly permitted in these Terms and Conditions, you may not copy, adapt, distribute, commercially exploit, or publicly display the Information or any portion thereof in any manner whatsoever without RxPrep's prior written consent. You may not remove, alter or obscure any copyright, legal or proprietary notices in or on any portions of the Information. RxPrep, and its associated logos, and all page headers, custom graphics, buttons, and other icons are service marks, trademarks, registered service marks, or registered trademarks of RxPrep, Inc. All other product names and company logos mentioned on the RxPrep Site or Information are trademarks of their respective owners.
  17. Electronic Signatures and Agreements. You acknowledge and agree that by clicking on the button labeled “CONFIRM PURCHASE,” "SUBMIT", "DOWNLOAD", “PLACE MY ORDER”, "I ACCEPT" or such similar links as may be designated by RxPrep to accept the terms and conditions of these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the "E-Sign Act") or other similar statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SITE OR SERVICES OFFERED BY RXPREP. Further, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
  18. Disclaimers. To the fullest extent permissible pursuant to applicable law, your use of RxPrep products and services is solely at your own risk. In no event shall RxPrep be liable for any act, error, or omission by you, including without limitation, any which arises out of or is in any way connected to a User’s use of a video, service or product made available through the Site. You acknowledge and agree that no warranties of any kind are made with respect to the RxPrep Site, RxPrep App, and other sites. Furthermore, you acknowledge that the Information and links provided through the RxPrep Site are compiled from sources that are generally beyond the control of RxPrep. Though such Information is recognized to be generally reliable, you acknowledge that inaccuracies may occur, and that RxPrep and its licensors do not warrant the accuracy or suitability of the Information. FOR THIS REASON, YOU ACKNOWLEDGE THAT THE RXPREP SITE AND INFORMATION ARE PROVIDED TO YOU ON AN "AS IS, WITH ALL FAULTS" BASIS. RXPREP DOES NOT WARRANT THAT THE RXPREP SITE WILL MEET YOUR REQUIREMENTS, WILL BE ACCURATE, OR WILL BE UNINTERRUPTED OR ERROR FREE. RXPREP EXPRESSLY EXCLUDES AND DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RXPREP SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS OF ANY KIND ARISING OUT OF OR RELATED TO YOUR USE OF THE RXPREP SITE AND RXPREP APP, AND/OR RXPREP INFORMATION, INCLUDING WITHOUT LIMITATION, DATA LOSS OR CORRUPTION, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE. UNDER THESE TERMS AND CONDITIONS, YOU ASSUME ALL RISK OF ERRORS AND/OR OMISSIONS IN THE RXPREP SITE AND INFORMATION, INCLUDING THE TRANSMISSION OR TRANSLATION OF INFORMATION. YOU HEREBY ASSUME ALL RESPONSIBILITY (AND THEREBY HOLD RXPREP HARMLESS), BY WHATEVER MEANS YOU DEEM MOST APPROPRIATE FOR YOUR NEEDS, FOR DETECTING AND ERADICATING ANY VIRUS OR PROGRAM WITH A SIMILAR FUNCTION.
  19. Warranties. The Site and any downloadable software, content, services, or applications made in conjunction with certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions, or limitations set forth in these terms might not apply to you, and you may have additional rights.
  20. Release. By signing up for a RxPrep subscription, you acknowledge and agree to release and discharge RxPrep, its directors, officers, managers, members, agents, employees, representatives and instructors, (hereinafter referred to collectively as the “Released Parties”), from any and all liability, claims, demands, causes of action, and expenses, (including attorneys’ fees and costs), whether past, present, or future, for personal injury, death, and/or property damage from any cause whatsoever arising from or in connection with your use of the RxPrep platform, even if such injury, death, and/or property damage is caused by a negligent act or omission by Released Parties.
  21. Indemnification. You agree to defend, indemnify and hold RxPrep harmless from any claims, losses, damages, liabilities, including attorneys’ fees, arising out of your misuse of the Site, violation of these Terms, violation of the rights of any other person or entity, or any breach of your representations, warranties, and covenants set forth in these Terms. To the fullest extent permitted by law, you release, indemnify, and hold harmless RxPrep, its parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities arising out of or in any way related to your participation in or use of your RxPrep subscription or the Site, including without limitation, your violation of these Terms and Conditions, in each case whether or not caused by the negligence of RxPrep or its employees, agents, licensors or contractors and whether or not the relevant claim has merit. In the event that any third-party claim is brought, RxPrep has the right and option to, at its own expense, undertake the defense and control of such action with counsel of its choice. If RxPrep exercised this option, you agree to cooperate with it in asserting any available defenses.
  23. Governing Law and Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of California. You and RxPrep agree that all claims or disputes hereunder, or questions arising out of this Agreement shall be determined only in the federal or state courts located in Los Angeles County, California, to the exclusion of all other courts, and You agree to submit to the jurisdiction of the tribunals of the County of Los Angeles, State of California, including any American Arbitration Association location in the County of Los Angeles, State of California, for the resolution of disputes arising from or relating to this Agreement.
  24. Arbitration of Disputes. Any claim or controversy arising out of or relating to this Agreement, or the performance of services hereunder, will be determined and settled by binding arbitration in Los Angeles County, according to the California Arbitration Statutes in effect at that time. Notwithstanding the foregoing, disputes arising out of or relating to this Agreement within the monetary limit of the Los Angeles County Small Claims Court shall be litigated in such court at the request of either Party. You and RxPrep hereto agree to pay their own attorneys’ fees associated with the arbitration, and to pay the other costs and expenses of the arbitration as the rules of the American Arbitration Association provide, except that the prevailing party in such arbitration shall be entitled to reimbursement of his/her/its attorney’s fees and costs, in addition to such other relief as such Party shall be entitled.
  25. Attorney’s Fees. You and RxPrep agree that failure to comply with the Arbitration requirements as set forth in Section 16 of this Agreement, renders a prevailing party ineligible to receive attorney’s fees that they would otherwise be entitled to receive. If any legal action, including an action for declaratory relief, is brought to enforce or interpret the provisions of this Agreement, the prevailing Party will be entitled to reasonable attorneys’ fees, which may be set by the court in the same action or in a separate action brought for that purpose, in addition to any other relief to which that Party may be entitled.
  26. Severability. If any provision of this Agreement or the application of any provision of this Agreement to any person or circumstance is to any extent held to be invalid or unenforceable, the remainder of this Agreement or the application of that provision to persons or circumstances other than those as to which it is held invalid or unenforceable, will not be affected, and each provision of this Agreement will be valid and be enforced to the fullest extent permitted by law.
  27. Assignment. RxPrep may assign our rights and obligations under these Terms. The Terms will inure to the benefit of our successors, assigns, and licensees.
  28. Entire Agreement. These Terms and any applicable Additional Terms, as each may be amended as set forth herein, are the entire agreement between you and RxPrep relating to the subject matter herein.
  29. Waiver. No waiver of any of these Terms by RxPrep is binding unless authorized in writing by an executive officer of RxPrep. In the event that RxPrep waives a breach of any provision of these Terms, such waiver will not be construed as a continuing waiver of other breaches of the same nature or other provisions of these Terms and will in no manner affect the right of RxPrep to enforce the same at a later time.